Service Officer at the Swedish Agency for Government Employers in Värnamo

At the service office in Värnamo, we are four employees and are part of the flexible office area 8. We work service-oriented where you and your colleagues take joint responsibility for your tasks and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and to find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical mindset.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is set aside each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You will also work at other service offices, which may sometimes occur at short notice.

Here you can watch a film about the role of a service officer (On Platsbanken: to watch the film, please go to the job advertisement at www.statensservicecenter.se/lediga jobb and then click on the link in the advertisement text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive attitude and the ability to quickly absorb new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• At least two years of experience in a service profession within the last five years, where you have informed and guided customers in personal meetings.
• A valid driver's license (B)

Furthermore, you should possess the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Identify customer needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other Information

The position is a fixed-term employment until September 30, 2027, full-time. We usually apply a six-month probationary period. Start date is negotiable. We do not have the option for remote work.

Welcome with your application including CV and cover letter no later than March 26. For you to receive as fair and accurate an assessment as possible, it is very important that you provide the year and month for each employment as well as a brief description of your tasks. If this information is not provided, we cannot make a correct assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 15 in Värnamo.

The Swedish Agency for Government Employers

We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. The Swedish Agency for Government Employers has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters involving several authorities.

As an employee with us, you have the opportunity for professional development, career advancement, wellness benefits, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the state value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also an emergency authority within the economic security sector. Together, we are 1,500 employees.

The Swedish Agency for Government Employers promotes a discrimination-free workplace with increased diversity and gender equality.

We have made a media call for our advertisements and kindly request not to be contacted by media and recruitment companies.